Philosophy

Business Insight | Cultivates Innovation | Customer Focused | Manages Ambiguity | Strategic Mindset

I live the future and breathe the art of the possible – seeing the world through the lens of the customer while delicately holding to client goals. I have experience with setting a bold vision, grounded in testing & analytic data … along with a pinch of product manager pixie dust (intuition). I am strategic first, tactical second, and all in on iterating, growing and making products and teams more efficient all the while delighting the customer.

I am relentlessly “external” in my focus – customer, client, partner, and market oriented, with a knack for thinking expansively about how to solve hard problems and how to leverage our company/team strengths to beat competition and find win-win opportunities to share in the value created for our customers.

I can craft a killer set of hypotheses and lay out a testing plan to validate with just the right amount of data. I’m entrepreneurial, able to deal with ambiguity, and can set a vision, learn quickly and iterate, and be bold about what’s possible. I am not deterred by “we can’t do that” or “that would be hard” mindsets.

I can define future ROI by talking to customers, prospects, partners – to validate hypotheses and race to an understanding of commercial terms. Building on a solid understanding of a company’s technology infrastructure, I embrace a detailed understanding of the customers’ ecosystems, and build and execute a plan grounded in that context. Speed to market is incredibly important, so balancing the good/fast/cheap triangle, and establishing a phased approach to bring value to the market is key.

I am relentlessly collaborative. I work in tight concert with Creative, Product Marketing, Technology and Delivery, and Sales and Marketing. Product is at the center of almost everything and I can support the conversations that launch and iterate – over and over again. I understand the level of detail that Execs need, that Tech needs, that Sales & Marketing need – and craft the outputs and artifacts that deliver. I am as familiar with spreadsheets as I am with Board decks and can effectively and succinctly get my point across in any medium.

Exceptional leadership skills that can reach up, down and across to explain the vision and influence decisions for internal and external stakeholders
Proven track record of setting a bold vision, executing against it, and making decisions based on ROI, even when there is imperfect information
Exceptional verbal and written communication skills; effectively communicate with technical and non-technical people in a way that raises the bar for everyone
Experience leading customer discovery and validation, communicating vision to customers, and partnering with the revenue organization to bring the product strategy to life in the market
Experience working with software development teams in an agile process, especially to design new solutions, taking into account the realities of cost, time and effort to get to launch
Affinity towards outside-the-box thinking and ability to connect the dots to create market-valued, innovative solutions